We guarantee the durability of bamboo that we sell with the terms and conditions as follows:
- Replacement warranty if the bamboo attacked by powdered post beetle and termite. Length of warranty period is 3 years since bamboo is deliverd.
- Transport costs is not included in waranty.
- Bamboo will be replace with same type, species, and diameter.
- Warranty is void due to mishandling or left exposed to the hot sun for a long time. Or because the fungus appears white / black from bamboo wet, high humidity and poor air circulation in the location where the bamboo is stored after delivered.
- Buyer must provide proof that the bamboo is investated bay powder beetle (photo and sent samples of the bamboo if necessary)
The warranty does not apply to:
- Bamboo is being used outdoors and exposed directly to rain and direct sun.
- Bamboo pole with fungus because it was not properly dried and stored by buyer.